Ugg Support Center

Am I Able to Make Changes to an Open Order?

Am I Able to Make Changes to an Open Order?

Unfortunately, we are unable to modify an order once it has been placed.

  • We have a small time window where a cancellation may be process.
  • Items ordered cannot be amended in any way once an order has been confirmed. 
  • Orders shipped within the US from www.ugg.com have a prepaid return label in the box.
  • Use this label to return any unwanted product for an exchange or refund.
  • UGG by You custom orders are excluded from this return policy.

View our returns/exchange policy.