Unfortunately, we are unable to modify an order once it has been placed.
- We have a small time window where a cancellation may be process.
- Items ordered cannot be amended in any way once an order has been confirmed.
- Orders shipped within the US from www.ugg.com have a prepaid return label in the box.
- Use this label to return any unwanted product for an exchange or refund.
- UGG by You custom orders are excluded from this return policy.