Do I need to include a copy of the original purchase receipt to complete my return?

At the current time, we do not require a receipt to process your return. Please use our return online option and include a return form with the item you are sending back:

Return Online

Whether you purchased your item online or in a store, you have the option to send your product back to our warehouse for an exchange or credit* within 30 days of original purchase. To start your return/exchange process, please click on the following link:


If you are able to provide an order number for your full-price UGG® purchase, a prepaid shipping return label will be provided to you at the end of the return request. You will be able to track your return here once it has been dropped off.

*Credits provided will go back to the original form of payment for any online purchase. A site credit will be provided for us on our site for any items not purchased directly from