Ugg Support Center

What if my footwear is damaged on accident?

What if my footwear is damaged on accident?

Unfortunately, our one-year limited warranty does not cover accidental damage.

The UGG® warranty applies to footwear less than one year old from date of purchase and applies to defective materials and workmanship.

Not covered by warranty:

  • Item(s) over 1 year old from date of purchase.
  • Normal wear and tear.
  • Accidental damage.
  • Water damage.

Accidental damage includes, but is not limited to:

  • Damage caused by pets
  • Direct heat
  • Food
  • Arts and crafts supplies
  • Inclement weather
  • Natural phenomena
  • Playground equipment

Please feel free to review our warranty policy by clicking here.