Unfortunately, we are unable to modify an order once it has been placed. We have a small window where a cancellation may be processed, but the items ordered cannot be amended in any way after an order has been confirmed. We apologize for any inconvenience this may cause.
All orders shipped from www.ugg.com within the US have a prepaid return label included in the box. We recommend using this label to return any unwanted product for an exchange or refund. UGG by You custom orders are excluded from this return policy.