What is considered a manufacturer defect?

A manufacturer defect applies to defective materials and/or workmanship. Please view our full warranty policy, provided below:

The UGG® warranty applies to footwear less than one year old from date of purchase and applies to defective materials and workmanship. All items sent to UGG® which are past one year from date of purchase will be evaluated on a case-by-case basis. Please note that UGG® can offer an exchange or credit but does not perform repairs.

Click here to start the warranty return process

Warranty Covers Authentic Product

 Not Covered by Warranty

  • Item(s) over 1 year old from date of purchase.
  • Normal wear and tear.
  • Accidental damage.
  • Water damage.

Sheepskin Is a Natural Material

  • It absorbs color differently from product.
  • Color may vary.
  • Don’t get sheepskin wet.
  • Exposure to moisture can permanently damage sheepskin.

Please click here for information on how to care for and clean your UGG products.