The product that I sent in for a warranty evaluation have been sent back to me. Why?

If your product was sent back to you, it is because your item did not meet our warranty criteria. The UGG® warranty applies to footwear less than one year old from date of purchase and applies to defective materials and workmanship. All items sent to UGG® which are past one year from date of purchase will be evaluated on a case-by-case basis.

 Not Covered by Warranty

  • Item(s) over 1 year old from date of purchase
  • Normal wear and tear
  • Accidental damage
  • Water damage

Sheepskin Is a Natural Material

  • It absorbs color differently from product.
  • Color may vary.
  • Don’t get sheepskin wet.
  • Exposure to moisture can permanently damage sheepskin.

Please click here for information on how to care for and clean your UGG products.