If your product was sent back to you, it is because your item did not meet our warranty criteria. The UGG® warranty applies to footwear less than one year old from date of purchase and applies to defective materials and workmanship. All items sent to UGG® which are past one year from date of purchase will be evaluated on a case-by-case basis.
Not Covered by Warranty
- Item(s) over 1 year old from date of purchase
- Normal wear and tear
- Accidental damage
- Water damage
Sheepskin Is a Natural Material
- It absorbs color differently from product.
- Color may vary.
- Don’t get sheepskin wet.
- Exposure to moisture can permanently damage sheepskin.