Ugg Support Center

What If I Refuse Delivery On An International Package?

What If I Refuse Delivery On An International Package?

If you refuse delivery on an international order the package will be abandoned at the border. Because the package will not be submitted back to UGG you will not be refunded for your purchase. Please review international orders very carefully to ensure that you have selected the correct color and size and are willing to accept the duties/taxes and brokerage fees as we cannot cancel an order once it has been placed.