The UGG® warranty applies to footwear less than one year old from date of purchase and applies to defective materials and workmanship. All items sent to UGG® which are past one year from date of purchase will be evaluated on a case-by-case basis. Please note that UGG® can offer an exchange or credit but does not perform repairs.

 Click here to start the warranty return process

Warranty Covers Authentic Product

• Applies to authentic product purchased directly from www.ugg.com, through our call center, one of our UGG Concept stores, or an authorized retailer.

 Not Covered by Warranty

• Item(s) over 1 year old from date of purchase.
• Normal wear and tear.
• Accidental damage.
• Water damage.

Sheepskin Is a Natural Material

• It absorbs color differently from product.
• Color may vary.
• Don’t get sheepskin wet.
• Exposure to moisture can permanently damage sheepskin.

Please click here for information on how to care for and clean your UGG products.