Return Or Exchange From An Authorized Retailer via the Website

We gladly accept returns via the website for purchases made at an authorized UGG® retailer.

Processing a Retail Return

  • Retail returns processed via our website will be returned for an exchange or a site credit only.

Proof of Purchase

  • Proof of purchase is not required but is recommended.

Return Policy

View our returns page and our returns/exchange policy for complete details.

UGG Warranty

  • UGG provides a manufacturer's limited warranty against defective materials and workmanship for one year from the date of purchase.
  • This warranty only applies to authentic products purchased directly from, through our call center, an authorized retailer, or one of our UGG Concept or Outlet stores.
  • The warranty does not apply to normal wear and tear, water damage, accidental damage, or variations in color.
  • For products that contain sheepskin, it should be noted that sheepskin is a natural product and the absorption of color dye may vary slightly within various areas of the material.

Processing a Return

  • All returns need to be sent to our warehouse.
  • Use our return system to guide you through the returns forms and to expedite the exchange or return.
  • Start your return here.